Book Time
Repair OrderWhat book said, what the clock said, and what went on the ticket.
The book says 2.4 hours and the tech took 3.1, and those two numbers are on the same repair order without ever meeting. A shop can bill exactly to book all month and still lose, because the clock ran long on every ticket and nothing anywhere adds that up.
Book hours against clock hours is your efficiency, and no accounting package has ever printed it. This puts it beside the money half — what each ticket should have billed at your door rate against what it actually did — so a week that looks fine on the invoices has nowhere left to hide.
About this tool
What Book Time solves
A repair order carries two facts that never meet. The customer is billed book hours at the door rate, which every accounting package can check. The tech takes however long they take, which none of them record against the book. Book Time sets the two side by side: what each ticket should have billed against what it did, and what book said the job takes against what the clock said it took. The second is the shop’s efficiency, and it is the number that decides whether a week that billed correctly actually paid. It works the shop’s own rate over the same tickets on both sides rather than averaging the per-ticket percentages, which would weight a twenty-minute job like a full day. A comeback is treated as what it is — no bill and no book time, but clock hours the shop ate — rather than as a ticket that came in short. It sets no target efficiency and knows nothing about what any other shop runs; what a good number looks like is different in every bay and anybody quoting you one is selling something.
Yours would be built the same way.
This one runs on made-up data. The version built for your business runs on yours, and you own it outright. Builds start at $2,500. That is a floor, not a quote. What yours costs is agreed before any work begins. The first conversation is free.